Delete Your Account
Permanently remove your Fasta account and associated data
We understand that you may wish to delete your Fasta account. This page provides detailed instructions on how to permanently remove your account and explains what happens to your data.
1Delete from the Mobile App
The easiest way to delete your account is directly through the Fasta mobile application:
- 1.Open the Fasta mobile app and log in to your account
- 2.Navigate to Settings or Profile from the menu
- 3.Scroll down to the bottom and tap Delete Account
- 4.Carefully review the information about what will be deleted
- 5.Confirm your decision by tapping Delete My Account
2Request Deletion via Email
If you're unable to access the mobile app or prefer to request deletion via email, you can contact our support team:
Email us at:
admin@fastadelivery.comPlease include in your email:
- Your registered email address
- Your registered phone number
- Subject line: "Account Deletion Request"
Our support team will process your request within 2-3 business days and send you a confirmation email once your account has been deleted.
What Happens When You Delete Your Account?
When you delete your Fasta account, the following actions will be taken:
- •Your profile information (name, email, phone number) will be permanently deleted
- •Your order history and past transactions will be removed from your account
- •All saved addresses and payment methods will be deleted
- •You will no longer be able to log in or access your account
- •Any pending orders will be cancelled and refunded to your original payment method
- •Your personal data will be removed from our active systems
- ⚠This action is permanent and cannot be undone
Important: Data Retention Policy
Legal and regulatory compliance requirements
While we will delete your personal information from our active systems immediately upon request, certain data may be retained for a limited period as required by law, for legitimate business purposes, or to comply with legal obligations.
Data that may be retained includes:
- •Transaction Records
Financial transaction data for accounting, tax, and audit purposes. Typically retained for 7 years as required by tax and financial regulations.
- •Security and Fraud Prevention Data
Information necessary to protect our platform, prevent fraud, and ensure the safety of our users and vendors.
- •Legal Compliance Records
Data required to comply with applicable laws, regulations, and legal processes in Nigeria and other jurisdictions where we operate.
- •Dispute Resolution Data
Information related to ongoing legal matters, disputes, investigations, or customer service issues that require resolution.
Security Guarantee: All retained data is stored securely with restricted access. Once the legal retention period expires, this data will be permanently deleted or anonymized in accordance with our data protection policies.
Have Questions About Account Deletion?
Our support team is here to help. If you have any questions or concerns about deleting your account or our data retention policies, please don't hesitate to contact us.
Contact Support Team